We have had issues across a series of devices and tablets. Other services always work without issues or difficulties. So the issues are not with the network, routers or other devices. It is either Samsung or CBS. This is a continuation post from a few days ago. The same black screen is shown. I know for a fact the version is 1.
The correction today was to unplug the Samsung TV from the wall and let it do a complete reboot. In my case upgarding to version 1.
The community needs a repliable fix for this issue with the Samsung TVs. If anyone finds an answer, please post it here.
Does anyone know this issue had been really resolved? This has been very frustrating for past several months, if not more. One discrepancy is notice is that, the CBS app version in Samsung app settings said the version is 1. The App version doesn't change, even if I remove and install it multiple times.
The situation is getting worse, CBS own promotion ads failed with audio, it won't get back even when the ad is dinner. I have created a ticket with Samsung to through the support page on the smart TV itself, waiting for the call back. Once I start watching, it has no problem. I have other streaming apps, Prime, Netflix, Hulu among others. CBS is the only apps I am experiencing problems.
As you can see, the list is huge, and pretty much every major platform and manufacturer are covered. In case your Samsung smart TV is not compatible with the service, perhaps you can use one of the other mentioned devices.
Samsung is a renowned smart TV brand, and most developers try to make their apps work on Samsung devices. Logically, Paramount wants as many Samsung users to use their streaming service, since so many people have Samsung smart TVs.
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